Frequently Asked Questions
Everything you need to know about our premium meats and delivery.
How is my order packaged for shipping?
We use eco-friendly insulated liners and dry ice to ensure your products remain frozen or chilled at safe temperatures during transit, even in warm weather.
Where do you source your meat and seafood?
We partner with trusted family farms and sustainable fisheries that prioritize animal welfare, antibiotic-free practices, and organic standards whenever possible.
Can I track my delivery?
Yes, once your order ships, you will receive a confirmation email containing a tracking number so you can monitor your package's journey to your doorstep.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a refund or replacement.
Do you offer subscription options?
Yes, you can choose to subscribe and save on your favorite items. You have full control to pause, skip, or cancel your subscription at any time through your account dashboard.
How should I thaw my Rastelli's products?
For the best quality and safety, we recommend thawing your vacuum-sealed meat and seafood in the refrigerator for 12 to 24 hours before cooking.